Placing an order
How do I place an order?
∙ Browse the products and add to cart.
∙ Head to Check-out page.
∙ Enter your personal details including delivery address, contact number, etc.
∙ Double check accuracy of the submitted information and transact payment.
I have placed my order. What’s next?
After your order has been placed, we will email you our Confirmation. We will be handing over your Delivery to a third party courier service and we will try our level best to dispatch your order at the earliest possible. They will deliver within 3 – 5 Business Days normally. They will contact you prior to the delivery. Please ensure you answer your phone. If there is any delay, do let us know by calling or dropping an email.
Are there any other ways to place the order?
Please send us a Facebook message (https://www.facebook.com/comforton.co/). We will guide you through your order placement.
Can I add any item or items to my order after I have placed it?
No. You would simply have to place another order
What do I do if there is a problem with my order?
Please contact us through 077 287 2626, Monday to Saturday from 9.00 am to 6.00 pm or simply drop us an email to ecom@comforton.co
Payment transactions
What payment methods do you accept?
∙ Credit Card payments
∙ Our Online Sales Platform is integrated with a secured payment gateway.
∙ Credit Card: Any VISA, MASTER credit cards and American Express cards.
∙ Debit Card: Online activated debits cards only.
What is the delivery charge?
Please check our rate card on delivery charges. Rates are Rs. 250 Onwards depending on delivery location.
Discount Promos
What is a Promo Code?
Promo Codes are for you to make your shopping experience more interesting. It is a simple code which can be applied to get discounts on your purchases.
These can only be used for orders placed through our Online Platform.
What is the minimum order value for application on the Promotional Vouchers?
Different Promo Vouchers are applicable on different minimum order value. In order to know the minimum order value please check the email or voucher card you have received.
What products can I purchase with the Promo Codes?
We are happy to offer you Promo Vouchers which can be used across full priced products. However, at times we issue special vouchers applicable on one or more special categories only. Your Voucher Code will come with all the relevant instructions.
Can I use a Discount Voucher more than once?
No, your Discount Voucher/s can be used only once.
Is there a validity date for a Promo Voucher?
Every voucher has its validity date which would be mentioned in the email or the voucher post that you received.
How do I use a Promo Voucher?
After adding items to your shopping cart, navigate to the checkout page. After entering all the details apply the Coupon Code in the discount code section. If the promo code was successfully entered you will be able to see the deduction of the total in “Review your order” section.
Can I use more than one voucher to complete a single online sale transaction?
Only one voucher can be added per order.
Can products purchased through a voucher be exchanged?
It would depend entirely on the voucher type. Your voucher email would have more details regarding an exchange.
Are discounted products exchangeable?
Discounted products are not exchangeable.
Cancellations
How do I cancel my order?
We regret you cannot cancel an order once transacted through our Online Sales Platform. You can inform us
via email ecom@comforton.co or by calling 077 287 2626 or through
Facebook https://www.facebook.com/comforton.co/
Can I get a refund once I have made the payment?
Your payment is not refundable once transacted. You can inform us by calling or sending an email and change the ordered products to the amount which you have paid.
Delivery
How many days does it take for the delivery to happen?
∙ We try our best to deliver as soon as possible (usually 2 – 3 Business Days within Colombo
city limits and 4 – 7 Business Days out of Colombo District). If there are any delays please
let us know and we will follow-up with our courier.
∙ Feel free to contact us on our hotline 077 287 2626 or send us an email to ecom@comforton.co